Miss Modern HK - FAQ

1) MASK SIZE GUIDE
  • MASK SIZE GUIDE
  • HOW TO USER THE ELASTIC ADJUSTERS
  • IS MY MASK FITTING CORRECTLY?
  • MY MASK SLIDES DOWN WHEN I SPEAK
  • HOW TO MAKE A "SMALLER" / "LARGER" SIZE REQUEST
2) CLEANING AND MAINTENANCE
  • HOW TO INSERT MY FILTER
  • HOW TO WASH MY MASK
3) SHIPPING POLICY
  • WHERE DO WE SHIP TO?
  • HOW LONG WILL MY ORDER TAKE?
  • HOW DO I CHECK MY ORDER STATUS?

 4) MORE INFORMATION ON OUR CUSTOM MADE FILTERS

  • READ MORE ABOUT OUR FILTERS AND TESTING RESULTS

 

 

1) MASK SIZE GUIDE

 

MASK SIZE GUIDE

  • Miss Modern Masks are one universal size: (12cm x 10cm)

               Standard size

 As all Collections are hand made, sizes may vary between masks at times (plus/minus 0.5cm)


    NB: The mask tag should always be on the right side of your face :)

     

     

    HOW TO USE THE ELASTIC ADJUSTERS?

    • Both Silk Satin and Signature collection comes complementary with 2 elastic adjusters to help you get the best fit for your mask
    • Please use the adjusters set the mask to the correct length and tie a knot behind the stopper. (Stoppers will be upgraded in March 2021)

    You can find a helpful video below

     

     

    IS MY MASK FITTING CORRECTLY?

    • Both Silk Satin and Signature collections should fit tightly around the face.
    • Each product comes with 2 Elastic adjusters you can use to adjust the length of the elastic Strap.

     

     Before adjustment  

    Mask before adjustment

           

     Mask after adjustment

       

    MY MASK SLIDES DOWN WHEN I SPEAK

    • If your mask keeps sliding down frequently, a quick ear-elastic adjustment could help significantly :)
    • Each Miss Modern Mask comes with two Ear-elastic adjusters
    • Us the Adjusters to set a desired length, and tie a knot to hold it in place

      

     

    SMALLER OR LARGER SIZE REQUEST

    • Miss Modern HK masks are all one size, however sizes may vary at times as our masks are hand made
    • You may request a Smaller or Larger size, and we will do our best to find the best fit from our inventory. 
    • Please enter a comment in the Comment box at "Check out"

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    2) CLEANING AND MAINTENANCE

       

    HOW TO INSERT MY FILTER

    • Please follow these steps for easy filter insertion: Video here
    1. Take out the filter from the individual packet
    2. Keep the filter folded into half, as it is in the packet
    3. Insert the filter, with the center facing the bottom of the mask
    4. Once the filter is inserted, aim to align the center line of the Filter with center line of the Mask
    5. Once the center is aligned, simply unfold the filter from the other side

      

    HOW TO WASH MY MASK

    • Please hand wash your mask in warm water with soap
    • Any make up stains will be removed when gently rubbed with soap
    • Once all stains are removed, gently dab it with a dry towel to absorb any excess water
    • Hang your mask to drip dry
    • You can find a video on how to wash the mask below: 

          

      3) SHIPPING POLICY

       

      WHERE DO WE SHIP TO?

      • Hong Kong 
      • Macau
      • Canada

       

      HOW LONG WILL MY ORDER TAKE?

      • Hong Kong  (1-2 working days)
      • Macau  (2-3 working days)
      • Canada  (6-9 working days)

       

      HOW DO I CHECK MY ORDER STATUS?

      • Once your order has been shipped, you will receive a order tracking email from CS@Missmodernhk.com
      • You can use the tracking number included in your email to track the progress of your order with our Courier partner: SF Express

        

       

       

      4) OUR CUSTOM MADE FILTERS

       FIND OUT MORE DETAILS ABOUT OUR CUSTOM MADE FILTER 

      • Miss Modern HK Filters are Validated by Nelsons Lab, a global leader in Laboratory testing and advisory services. Find full details of our test results and certification here.